Technical Frontiers Inc. has an overriding commitment to the quality of the products, solutions, and services we provide to our customers.Validated through our CMMI Level 3 DEV appraisal rating, we have instilled a Quality Directive into everything we do when it comes to contract performance. We are committed to the goals of achieving total customer satisfaction, which means delivering quality work on time, on schedule, in budget, and having a measurable return on our customer’s investment.
We believe that achieving quality performance on each of our engagements requires establishment and implementation of a quality assurance/quality management system that is custom-tailored to each of our customers. Our QA approach will always be customer and project dependent because each customer environment is unique and TFI’s QA implementation maintains the flexibility to merge with each client’s business objectives, internal processes, and culture.
At TFI, we take pride in integrating security as an integral part of our processes to protect critical applications and data. With our experience supporting federal clients and handling Personally Identifiable Information (PII), we have developed and continue to utilize security guidelines and procedures that meet or exceed industry standards. Annual security training for employees and contractors, secure exchange of sensitive data, physical and information security, cloud security, etc. are used to protect our client’s data assets. We establish and implement security policies and procedures based on individual client’s requirements and criticality of their data. By measuring performance against established objectives and metrics, we ensure compliance.
TFI looks always to meet or exceed the expectations of the client by providing the highest quality product or service. We achieve the highest quality by developing and following effective systems and processes that aid in meeting our client’s objectives related to safety and quality in a timely manner and within budget. We foster and encourage continuous quality surveillance and improvement among TFI’s staff. Finally, we recruit qualified employees and offer a culture focused on superior quality and high customer satisfaction.
Formal Deliverable Review Process
To ensure the highest quality of the deliverables for our clients, we have implemented a three tiered review process. Each major deliverable is assigned a senior member to ensure the requirements of the deliverable have been met. Also, each deliverable goes through a technical review as well as an independent editorial review.
Program and Project Management Reviews
Our major programs and projects are subject to a formal management review. These reviews are conducted by the executive management of the company and designed to identify issues or concerns within the program/project. This process ensures that all major program projects have visibility at the highest levels within the company.
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